Louise Alcorn is the Technology Services Coordinator at the West Des Moines (Iowa) Public Library. She presents nationally, focusing on easy technology solutions in small- to mid-size public libraries. She has authored two books on library technology topics.

Louise participates with gusto and some wit in library discussions on access to technology, cyber privacy, library customer service, and how to help patrons print their email without going mad. She has received kudos for creating clear explanations of tough tech topics for patrons and staff. Her favorite soapboxes are “make it simple, not stupid” and “don’t reinvent the wheel”.