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Thursday, March 19 • 10:30am - 11:30am
Wait, I Shouldn’t Use Email!? Well, it Depends.

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Library staff use email at work every day to communicate with patrons, stakeholders, and colleagues. In a busy world, it is sometimes an ideal solution to scheduling challenges and especially for “quick” reference questions. But often, email exchanges are an unexpectedly inconvenient, and even sometimes inappropriate, way to handle questions. Sometimes, switching out of email interactions can be a big improvement for both patrons and library staff members.
Both presenters work with legal issues, so a portion of the session will focus on the legal implications of emails related to patron privacy, human resources issues, and other topics that should sometimes not be documented. There are many other situations when email is not ideal - complicated reference questions, topics that may raise sensitive personal issues, and more. Presenters will offer perspectives on identifying times when email may be inefficient or inappropriate, some strategies for managing workflows and patron preferences, and how to use other technologies in place of email. There will also be time for participants to share their own challenges and strategies.

avatar for Emily McLoughlin

Emily McLoughlin

Libraries, Reserves/Course Materials Services, University of Minnesota Libraries - Twin Cities
Emily is the Course Reserves and Copyright Permissions Coordinator at the University of Minnesota where she acquires permissions on behalf of faculty and staff to use copyrighted items in their course websites, course packs, Libraries' Reserve, publications and other University-related... Read More →
avatar for Nancy Sims

Nancy Sims

Copyright Program Librarian, University of Minnesota Libraries
Nancy Sims is a lawyerbrarian who is fascinated by copyright issues in modern life. She helps folks understand how copyright may affect their lives, and advocates policies and laws that enable wide public cultural participation.

Thursday March 19, 2020 10:30am - 11:30am CDT
JBD Lecture Hall